Shipping policy
FAR EAST SUMMIT, LLC
Last updated: July 13, 2026
This Shipping Policy explains how Far East Summit, LLC ("Far East Summit," "we," "us," or "our") processes and ships orders. It forms part of, and should be read together with, our Terms of Service.
Order Processing
Orders received before 12:00 pm (noon) Pacific Time are shipped within 24 business hours. Orders received after 12:00 pm Pacific Time, or on weekends or holidays, are treated as received on the next business day. You will receive a confirmation email once your order ships, including tracking information where available.
Free Shipping
Free UPS Ground Shipping is available on all orders over $225 (after applicable discounts and credits) placed from anywhere within the continental United States.
This offer applies to customers within the continental United States only. Alaska and Hawaii customers should contact the Order Desk for current shipping rates.
Shipping Rates and Methods
For orders that do not qualify for free shipping, shipping charges are calculated at checkout based on the destination, weight, and shipping method selected. We ship via UPS. Delivery time estimates are provided by the carrier and are not guaranteed.
Alaska and Hawaii: Please contact the Order Desk for current rates before placing your order.
International orders: [INSERT INTERNATIONAL SHIPPING POLICY — or state that orders ship within the U.S. only] Customers are responsible for any customs duties, taxes, or import charges.
Out-of-Stock and Backordered Items
Unless prior arrangements have been made, Far East Summit does not backorder products that were unavailable at the time of your original order. We ask that you include any out-of-stock products with your next order. If an item becomes unavailable after you place an order, we will contact you to discuss options.
Delivery, Title, and Risk of Loss
All delivery times are estimates only and are not guaranteed. We are not responsible for shipping or delivery delays caused by carriers, customs processing, incorrect shipping information, or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.
Please make sure your shipping address is correct and complete before submitting your order. We are not responsible for orders shipped to an address entered incorrectly at checkout.
Lost or Damaged Shipments
If your order arrives damaged, or does not arrive within a reasonable time after the carrier's estimated delivery date, please contact us at herbal@fareastsummit.com or (888) 441-0489, ext. *#, so we can help resolve the issue. Returns and exchanges are handled in accordance with our [LINK: Refund Policy].
Questions
Questions about shipping can be sent to the Order Desk:
Far East Summit, LLC P.O. Box 288 Dexter, OR 97431
- Email: herbal@fareastsummit.com
- Phone: (888) 441-0489, ext. *#
- Fax: (888) 259-5974
- Office hours: 10:00 am – 5:00 pm PST, Monday through Friday